New complimentary qualification in ITILV3 Certification Scheme

Service Catalogue Management which is a new Process in ITILV3 is now a specialization qualification in ITILV3 certification.The importance of service catalogue should not be underestimated in IT Service Management. Pink Elephant which has been teaching this course at Practitioner level (in ITILV2) is associated with this qualification along with newScale, the world leader in Service Catalogue solutions. For more details please read here. There is a book authored by Rodrigo Flores and Troy DuMoulin called "Defining IT Success through the Service Catalog". You can order the book here