Organizational Change Management for ITIL Success

One of the Key Success Factors in ITIL is Change Management. ITIL explicitly states that as a success factor. Senior Management commitment and support is necessary for Organizational Change Management during ITIL implementations. Why? Because ITIL implementation is an Organizational Change Project. When we talk about Change Management here we are talking about the "P" in People, Process and Technology (PPT). Please do not forget the other invisible "P" (Guess?). Change expected is in the Attitute and Behaviour which are culturally constrained. Therefore this requires a Cultural change. Changing Behaviour and Attitude is difficult. Change does not happen after training courses. Behaviour change is complex and requires commitment. An approach to Manage Change from lamarsh & Associates.